Refund Policy

1. Subscription Cancellation

You may cancel your NORTHSTAR.AI subscription at any time from your account settings. Upon cancellation, you will retain access to your plan for the remainder of your current billing period. No further charges will be made after cancellation.

2. Refund Eligibility

If you are unsatisfied with NORTHSTAR.AI, you may request a refund within 3 days of your initial subscription purchase or within 3 days of a renewal charge. Refund requests made after this 3-day window will not be honored.

3. How to Request a Refund

To request a refund, contact us at support@iamnorthstar.ai with your account email and reason for the refund. We will process eligible refunds within 5-10 business days. Refunds are issued to the original payment method.

4. Non-Refundable Cases

Refunds will not be issued in the following cases:

• Requests made more than 3 days after the charge
• Accounts terminated for violation of our Terms of Service or Acceptable Use Policy
• Partial-month usage after cancellation (you keep access through the end of the billing period)

5. Plan Changes

If you upgrade your plan, the new rate takes effect immediately and you will be charged the prorated difference. If you downgrade, the change takes effect at the start of your next billing cycle. No refunds are issued for downgrades.

6. Service Outages

If NORTHSTAR.AI experiences a prolonged service outage (more than 24 consecutive hours), affected subscribers may request a prorated credit for the downtime period by contacting support.

7. Contact

For refund requests or billing questions, contact us at support@iamnorthstar.ai.